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Shop at The Dorchester
Park Lane
London WIK 1QA
onlineshop@thedorchester.com
+44(0)20 7319 7061
Website Terms and Conditions of Use and Sale
PLEASE READ THESE TERMS CAREFULLY BEFORE USING THIS WEBSITE.
OWNERSHIP
This website (the "Website") is the website of The Dorchester Hotel ("The Dorchester", "we", "us"), whose registered office is Park Lane, London W1A 2HJ, England
LEGAL AGREEMENT
By entering the Website, and/or any page accessible on this site, and/or by purchasing products from The Dorchester through the Website, or dealing with The Dorchester in any way through the Website, you accept, without limitation or qualification, the terms and conditions set out below (the "Terms") without modification. By accessing and using this Website, including (without limitation) purchasing products, you acknowledge that you are bound by the Terms.
If you do not wish to be bound by the Terms you should not access or use the Website. If you have any queries regarding these Terms, please contact:
onlineshop@thedorchester.com
+44 (0) 20 7319 7061
The Dorchester may modify the Terms in its absolute discretion from time to time without individual notice to you. You will be deemed to have accepted any modifications if you continue to use the Website after they have been posted.
TERMS AND CONDITIONS RELATING TO SALES OF PRODUCTS
Contract
You will indicate by completing the appropriate order form on the Site the products that you wish to order. At the same time you will complete an authorisation for us to recover, through your credit or debit card, payments due to us.
Your order shall constitute an offer to us to purchase the Products specified in the order. We may accept or decline the order. If we acknowledge your order that shall not constitute an acceptance of it. If we accept the order we shall notify you of our acceptance (in these Terms "Acceptance") by email, and we shall confirm the price. We shall at the same time notify you of the identifying number (in these Terms the "Order Number") for your order and you will be required to quote it in any subsequent communications. Only at that point will a contract for the sale and purchase of Products come into being.
The Dorchester reserves the right in its discretion to decline to accept any order and/or to supply Products to any individual or company. If we decline to accept, or cancel, an order for which we have received payment, we shall refund the payment, but shall have no further or other liabilities.
Entire Agreement
Each order, Acceptance of each order and the supply of Products by The Dorchester pursuant to an order shall be governed by these Terms. These Terms constitute the entire understanding between you and The Dorchester in relation to any Products ordered and supplied through the Website. They supersede any other terms stipulated by you, whether in any order or during negotiations or any course of dealing established between you and us.
All descriptions, illustrations and indications or price of Products provided on this Website or otherwise communicated to you are for guidance only and intended merely to present a general idea of the Products. Nothing contained in any such description, illustration indication of price shall form any part of these Terms.
Price
The prices of the Products shall be those specified by The Dorchester to you from time to time in accordance with the provisions headed "Orders and Contracts" above. Prices quoted on the Website are indicative only and are subject to change.
All prices on the Website are inclusive of United Kingdom VAT and exclusive of postage and packing.
Prices on the Website may differ from those in The Dorchester stores.
Delivery and Availability
The Dorchester shall deliver Products ordered by you to a courier or postal service of The Dorchester choice to the delivery address that you have given us. By accepting these Terms, you agree irrevocably to appoint and do appoint the courier or postal service to be your agent for taking delivery of the Products on your behalf, and delivery to the courier or postal service shall be deemed to be delivery to you.
If you are resident in the UK, The Dorchester shall wherever applicable, instruct the courier or postal service to deliver the Products to the address in the UK that you give us.
All delivery is subject to availability and time shall not be of the essence. We have indicated on the Website whether or not a Product is currently "in stock" (i.e. available in our warehouse for dispatch) or our estimate on when the Product will be available for dispatch. However, this is an estimate only, should not be relied upon and may be subject to change. If there is any delay, will notify you of this and give you a new delivery time. As we process your order, we will also notify you if any Products unfortunately are not available.
If you are a Consumer (i.e. a natural person who, in contracts to which the Consumer (Distance Selling) Regulations 2000 apply, is acting for purposes that outside his or her business), The Dorchester shall endeavour to deliver Products ordered by you within seven (7) working days of the day of receipt of your order. If delivery within seven (7) working days is not possible The Dorchester shall notify you of the delay and give you a new delivery time.
Children
The Dorchester does not sell product for purchase by children. If you are under 18, you may use this Website only with the involvement of a parent or guardian.
Inspection, Delivery Delays and Non-Delivery
Nothing in this clause affects your statutory rights pursuant to the provisions headed "Right to Cancel and Returns" below.
You must inspect the Products as soon as is reasonably practicable after delivery. Within fourteen (14) working days of delivery you shall notify The Dorchester in detail and in writing of any defect in the Products or of any other complaint that you may have in relation to the Products. If you fail to give notice in accordance with this clause, the Products shall be conclusively presumed to be in all respects in accordance with the order and free from any defect that would be apparent on reasonable examination, and you shall be deemed to have accepted the Products accordingly.
Subject to the conditions set out below, if you establish to our reasonable satisfaction that any Products are not in accordance with these Terms or any other contract between us or are defective, your sole remedy shall be limited (as The Dorchester may elect) to the replacement of the Products or refund to you of the purchase price and any delivery costs or, where sums are owed by you to us, the issue of a credit note or a credit card account refund against return of the Products. If we require you to return the Products to us and they are defective we shall reimburse your reasonable postage cost of returning them. These remedies are subject to the following conditions:
the claim is made in writing to The Dorchester within three (3) months after Acceptance, or such other period as may be indicated by us for specific Products from time to time;
the Products or parts to which the claim relates are returned to The Dorchester within that period suitably packaged and carriage-paid and, where relevant, in accordance with any particular instructions that we may have notified to you at the time of supply. Returned Products or parts must be accompanied by an advice note stating the Identifying Number and the nature of any claimed defect, together with such further information as The Dorchester may at the time of supply have stipulated.
You shall make any queries regarding shortages of Products by reference to the Acceptance:
within seven (7) working days of the date of the Acceptance;
in writing; and
quoting the Identifying Number.
Queries regarding Products where we notify you of dispatch but they are not received by you must be made within seven (7) working days of the date of Acceptance, and the Identifying Number must be quoted. Without prejudice to the provisions under the headings "Passing of Risk and Property" and "Liability" and the force majeure provisions below, The Dorchester need not entertain any query made thereafter.
Passing of Risk and Property
Risk of loss or damage to, and title to, the Products shall pass to you at the time of delivery of the Products to the courier or postal service as described under "Delivery" above.
Right to Cancel and Returns
If you are wishing to return Products because they are faulty please see the "Inspection, Delivery Delays and Non-Delivery" paragraph above. You may also return any Products within fourteen (14) days of receipt for whatever reason. Further details of your right to cancel are given in the e-mail confirming your order.
In addition to your right to return Products within 14 days, if you are a Consumer (i.e. a natural person who, in contracts to which the Consumer (Distance Selling) Regulations 2000 apply, is acting for purposes that outside his or her business), you have the right to withdraw from your purchase within seven (7) working days of the date the Product is delivered. All customers who cancel under this statutory "cooling off period" shall be entitled to a full refund. Any customers who would like to cancel an order pursuant to this statutory right should contact our customer services team by contacting our customer services team (see "Customer Services" below for contact details).
If you would like to return any Product which is not defective in accordance with this clause, please note that we will not refund any delivery costs paid by you as part of your initial order.
Customer Services
If you have any comments with regards to the service you have experienced in placing orders on, or using, this Website, please contact our customer services team:
Customer service help line (available Monday to Friday, 9am to 5pm)
Ayfer Bedir
abedir@thedorchester.com
Tel: +44 (0) 20 7629 8888
Liability
Nothing in these Terms shall be read as limiting The Dorchester liability for death or personal injury arising from a wrongful act or omission on our part.
The Dorchester will be responsible for any losses you suffer as a result of us breaching these conditions if the losses were reasonably foreseeable to both you and us when you commenced using the Website, or a contract for the sale of goods by us to you was formed. We will not be responsible for any economic or business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or for any indirect of consequential loss that is not reasonably foreseeable to both you and us when you commenced using the Website or when a contract for the sale of goods by us to you was formed. The Dorchester does not limit in any way our liability for death or personal injury.
Nothing in these Terms shall affect your statutory rights. If you have any doubts as to your statutory rights then you should contact your local Citizens Advice Bureau or refer to the Office of Fair Trading's website.
TERMS AND CONDITIONS RELATING TO USE OF THE WEBSITE
Information on the Website
Unless specifically stated otherwise, The Dorchester is not responsible for the information relating to The Dorchester on the Website and makes no warranty in respect of its timeliness, accuracy or availability. The information provided is subject to The Dorchester Privacy Policy which you should read before accessing such information.
Intellectual Property Rights
The Website, and all the text, information and graphic representations or images on it ("Content"), are owned by, or licensed to The Dorchester. The copyright and all other intellectual property rights in the Content are the sole and exclusive property of The Dorchester or its licensors.
You may view the Website on your computer screen and print its contents on your printer for your personal and non-commercial use only. For the avoidance of doubt, anything printed will form part of the Content. Without The Dorchester's written consent, you may not use, transfer, copy or reproduce any part of the Content, this website or its source HTML code in whole or in part, in any form or by any means, electronic, mechanical or otherwise, except for the sole purpose of viewing its content. This includes electronic reproduction by uploading or downloading.
You warrant that it is legal for you to view this site in the jurisdiction to which you are subject. You are responsible for compliance with all laws of that jurisdiction, in viewing or using the Content.
Using the Website
Wherever you are asked to provide information in connection with the Website, you agree to provide true, accurate, current and complete details. You are not obliged to provide The Dorchester with any optional information requested. You can access and update much of the information you provided to us through your user account.
You agree not to:
impersonate another person or use a false name or a name you are unauthorised to use, or create a false identity or origin or e-mail address or try to mislead us or others as to identity or origin of any communications or to provide inaccurate or unreliable contact details;
modify, access or make available data stored on a computer or device which you have accessed through our network, when either: the owner of the data, computer or device has taken steps to prevent you from doing this; or the owner has expressed a wish that you do not do this;
make available or upload files that contain software or other material, data or information not owned by or licensed to you or collect information about others (eg. names/addresses) without their prior consent;
damage, interfere with or disrupt access to the Website or do anything which might impair its functionality;
use the Website in any way to send unsolicited (commercial or otherwise) e-mail ("Spam") or any material for marketing or publicity purposes, or any similar abuse of either;
publish, post, distribute, disseminate or otherwise transmit, defamatory offensive, infringing, obscene, indecent or other unlawful or objectionable material or information;
make available, upload or distribute by any means any material or files that contain any viruses, bugs, corrupt data, "trojan horses", "worms", or any other harmful software;
falsify the true ownership of software or other material or information contained in a file made available via the Website;
obtain or attempt to obtain unauthorised access, through whatever means, to the Website.
On registering with the Website you will choose a confidential password to access your user account. You agree to accept responsibility for all activities that occur under your account or password (including, without limitation, all orders placed through your account) and so you should ensure that you keep your password safe and confidential. You should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.
No Unlawful or Prohibited Use
You undertake to The Dorchester that you will not use the Website for any purpose or in any way that is prohibited by these Terms or is otherwise unlawful.
You agree to indemnify The Dorchester, its officers, employees, and licensors in respect of any loss that it or they may suffer as a result, directly or indirectly, of any breach by you of this undertaking.
Our Use of Your Personal Details
Please see our Privacy Policy.
Liability Disclaimer regarding Access to or Use of the Website
These provisions do not deal with liability arising from purchases of Products (for which see the provisions headed "Liability" under the 'Terms and Conditions relating to sales of Products' above).
You agree that you use the Website entirely at your own risk.
In preparing this Website, The Dorchester has endeavoured to offer current, correct and clearly expressed information. However, The Dorchester cannot guarantee that the information will be accurate, complete or current at all times and accepts no liability for any reliance placed by any person on the information.
The Dorchester makes no representations or warranties of any kind about the suitability, reliability, timeliness, and accuracy of the information contained on this Website for any purpose. The Dorchester expressly disclaims all warranties and conditions with regard to this information, including, without limitation, warranties of technical efficiency, satisfactory quality, availability, non-infringement, completeness and fitness for a particular purpose to the extent permitted by law.
The Dorchester does not accept any responsibility for any errors or inaccuracies in any advertising material.
The Dorchester shall not be liable for any damages whatever, including but without limitation to, damages for loss of use, data or profits, arising out of the use or performance of this Website, the provision of or failure to provide services, or for any information obtained through this Website, or otherwise arising out of the use of this Website, whether based on contract, tort, or otherwise, without limitation, even if The Dorchester has been advised of the possibility of damage.
If you are dissatisfied with any portion of this Website, or with any of these terms of use, your sole remedy, except as specifically provided in these terms, is to stop using the Website.
Notwithstanding anything in these Terms The Dorchester does not disclaim liability for death or injury caused by its own negligence.
The Dorchester reserves the right to remove any information or material on the Website without warning, and without prejudice to any other accrued rights, and/or make available such information or material when required to do so by law or when requested to do so by regulatory bodies or law enforcement organisations.
Availability
The Dorchester reserves the right at any time to modify or discontinue, temporarily or permanently, your access to or use of the Website with or without notice.
Virus Protection and Compatibility
While certain precautions have been taken to detect computer viruses and ensure security, The Dorchester can not guarantee that the Website is virus-free and secure.
The Dorchester shall not be liable for any loss or damage which occurs as a result of any virus or breach of security. The Dorchester does not give any warranties as to the compatibility of the Website with your computer systems, software and/or hardware.
Links to Third Party Sites
This website contains links to websites operated by parties other than The Dorchester ("Third Party Websites"). These links are provided for your convenience. When you activate one of them, you will leave the Website. The Dorchester has no control over, and will accept no responsibility for or liability in respect of, material on any website that is not under its control.
The inclusion of links to Third Party Websites does not imply any endorsement of the material on them or any association with their operators.
You will not arrange for any Third Party Website to be connected to any part of the Website by way of hyperlink or otherwise without The Dorchester written consent
Termination of Use
The Dorchester may restrict your access to the Website, refuse to correspond with you, and/or remove your details from the relevant database without prejudice to any other accrued rights, without prior notice to you where:
there is a regulatory or statutory change limiting the ability to provide access to the Website;
there is any event beyond the reasonable control of The Dorchester preventing The Dorchester from providing access to the Website (for example, and without limitation, technical difficulties, capacity problems and communications failures);
The Dorchester considers in its sole discretion that you are abusing the Website or are otherwise acting in breach of these Terms.
Monitoring
The Dorchester reserves the right to monitor and track your visits to the Website.
GENERAL TERMS AND CONDITIONS
Those who choose to access the Website from locations outside of the UK are responsible for compliance with local laws relating to such access if and to the extent local laws are applicable.
A failure or delay by The Dorchester in enforcing compliance with these Terms shall not be a waiver of that or any other provision of these Terms.
None of these Terms shall be enforceable under the Contracts (Rights of Third Parties) Act 1999 by any third party.
Any rights not expressly granted in these Terms are reserved to The Dorchester.
If The Dorchester is hindered or prevented from performing its obligations under these Terms for any cause beyond its reasonable control or by reason of its inability to procure services, materials or articles required for the performance of the contract except at prices higher than those applicable at the date of your order, The Dorchester may at its sole option delay the performance of, or cancel the whole or any part of the contract. In that event, The Dorchester shall not be responsible for its delay or cancellation or any inability to deliver or perform its obligations.
If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
These Terms constitute the entire agreement between you and The Dorchester as to your use of the Website and shall supersede any prior agreement or representation in respect thereof.
The express provisions of these Terms are in place of all warranties, conditions, terms, undertakings and obligations implied by statute, common law, custom, trade usage, course of dealing or otherwise, all of which are excluded to the fullest extent permitted by law.
Any and all notices to be given by either one of us to the other pursuant to or in connection with these Terms shall be deemed sufficiently given when forwarded by e-mail or facsimile transmission in each case addressed to you at the e-mail address or facsimile number you have given us or to us at the e-mail address or facsimile number displayed on the Website.
English law governs these terms and conditions. You submit to the non-exclusive jurisdiction of the English courts.
COPYRIGHT AND TRADE MARK NOTICES:
All contents of this website are: Copyright 2006 The Dorchester
The Dorchester ("we" and "us") is committed to protecting your privacy. This Privacy Policy explains how we use the information we collect about you to process orders and to provide an improved shopping experience, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy.
You can visit the Website without disclosing any personally identifiable information about yourself. This notice should be read in conjunction with the terms & conditions of use for The Dorchester (the "Website") of which it forms part (the "Terms").
By using this Website or submitting information to us through or in connection with this Website, you signify your consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, you must not use this Website or submit information to us through or in connection with this Website.
1 The information we collect and how we use it
We will use, store or otherwise process any personal information that relates to and identifies you, including but not limited to your name, postal address (for billing and delivery), e-mail address, telephone number and any other information collected on registration with the Website, on placing an order and through surveys to the extent reasonably necessary to provide the products and services that are available through our Website to you by us. We process this information for the purpose of:
dealing with your inquiries and orders;
providing and personalising our products and services;
compiling your profile;
administering account records;
processing your payment;
maintaining information as a reference tool or general resource;
carrying out market research campaigns.
We also gather this information and statistics for the purposes of monitoring Website usage and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify you.
You may from time to time wish us to provide you with information about our Website or any other service or products including those of third parties which we think may be of interest to you.
If you stop using the Website or your permission to use the Website is terminated, we may continue to use and disclose your personal information in accordance with this Privacy Policy (as amended from time to time) and as permitted by law. However, if you wish us to stop e-mailing you with information in connection with the Website, please send your request in accordance with paragraph 4 below.
2 Information security
The Internet is not a secure medium. However, we have put in place various security procedures as set out in this policy. All your card details are passed from your browser to [Servebase] using secure server software (ssl) encryption. [Servebase] use secure server software (ssl) encryption systems.
Please be aware that communications over the Internet, such as emails/webmails are not secure unless they have been encrypted. Your communications may route through a number of countries before being delivered - this is the nature of the World Wide Web/Internet. We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.
We believe that we have appropriate policies, rules and technical measures to protect the personal data that we have under our control (having regard to the type and amount of that data) from unauthorised access, improper use or disclosure, unauthorised modification, unlawful destruction or accidental loss.
All of our employees and data processors that have access to, and are associated with, the processing of your personal information are obliged to respect the confidentiality of our visitors' information.
We ensure that your information will not be disclosed to government institutions or authorities except if required by law or when requested to by regulatory bodies or law enforcement organisations.
3 To whom will your information be disclosed?
Your information may, for the purposes set out in this Privacy Policy, be disclosed for processing to:
our employees;
our affiliates;
our group companies and their employees;
successors in title to our business;
third party consultants, contractors or other service providers who may access your personal information when providing services (including but not limited to IT support services) to us;
government bodies and law enforcement agencies and in response to other legal and regulatory requests;
auditors or contractors or other advisers auditing, assisting with or advising on any of our business purposes,
in any jurisdiction where we operate.
4 Your rights in relation to your information
You can write to us at any time to obtain a copy of your information and to have any inaccuracies corrected. Where appropriate, you may have your personal information erased, rectified, amended or completed. Please write to The Dorchester, Park Lane, London, W1A 2HJ.
Please quote your name and address. We should be grateful if you would also provide brief details of the information of which you would like a copy or which you would like to be corrected (this helps us to more readily locate your data).
We will require proof of your identity before providing you with details of any personal information we may hold about you. We will charge ?10 to cover the administration costs involved in providing you with a copy of your information.
5 Cookies
Pieces of information transferred to your computer's hard disk from a website are known as cookies. They allow our Website to store information about your browsing patterns, making the Website more useful to you. Many major sites use cookies: in fact, they are commonly used throughout the Internet to offer personalised services. Most browsers are automatically set to accept cookies. Each time you use our Website, the cookie is accessed. This way, we can track the features you use and the pages and content that you view on the Website to help personalise your experience. If you choose, the use of a cookie also lets you automatically log-in to the Website so that you do not have to re-enter your email and/or password each time you visit.
You may disable cookie support on your browser but be aware that by doing so, you will lose certain features that require a cookie to work properly. We may use the information collected by the cookie to provide us with various statistics without identifying any individual.
Please contact us at add email address if you require information about disabling any cookies on the Website [or, for more information generally about cookies go to www.allaboutcookies.org].
6 Your consent
By submitting any personal information (including, without limitation, your payment and contact/delivery details) to us you consent to the use of information as set out in this policy. We reserve the right to amend or modify this Privacy Policy and if we do so we will post the changes on this page. It is your responsibility to check the Privacy Policy every time you submit information to us or place an order. Use will signify that you agree to any such changes.
In the event the purposes for processing change, then we will contact you as soon as practicable and seek your consent where such notification relates to a new additional purpose for processing.
Owing to the global nature of the Internet infrastructure, the information you provide may be transferred in transit to countries outside the European Economic Area. Countries outside of the EEA may not have similar protections in place regarding your data and its use as set out in this policy. However, we have taken the steps outlined above to try and protect the security of your information.
7 The Data Protection Act 1998
The Dorchester Limited is registered as a Data Controller under the terms of the Data Protection Act 1998 and we ensure we comply with all the protection the Act affords to you. Our registration number is add registration number
8 Use of your personal information submitted to other websites
We are not responsible for the privacy policies and practices of other websites even if you accessed the third party website using links from our Website.
We recommend that you check the policy of each website you visit and contact the owner or operator of such website if you have concerns or questions.
9 Further information
For further information from us on data protection and privacy or any requests concerning your personal information please write to The Dorchester, Park Lane, London, W1A 2HJ.
Security Information
2 Information security
The Internet is not a secure medium. However, we have put in place various security procedures as set out in this policy. All your card details are passed from your browser to [ServeBase] using secure server software (ssl) encryption. [ServeBase] use secure server software (ssl) encryption systems. Your user account area is protected by your user name and password, which you should never divulge to anyone else.
Please be aware that communications over the Internet, such as emails/webmails are not secure unless they have been encrypted. Your communications may route through a number of countries before being delivered - this is the nature of the World Wide Web/Internet. We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.
We believe that we have appropriate policies, rules and technical measures to protect the personal data that we have under our control (having regard to the type and amount of that data) from unauthorised access, improper use or disclosure, unauthorised modification, unlawful destruction or accidental loss.
All of our employees and data processors that have access to, and are associated with, the processing of your personal information are obliged to respect the confidentiality of our visitors' information.
We ensure that your information will not be disclosed to government institutions or authorities except if required by law or when requested to by regulatory bodies or law enforcement organisations.
The Verification Code is a three-digit number on the back of your Visa Credit card. The full credit card number or just the last four digits of your card number are in the signature box and at the end of the number is the verification Code.
When you create a password it allows you to access your account information. Once entered, your contact, delivery and payment details will be stored and you will not have to re enter them again when you make your next order.
Your password is unique to your email address and ensures that your account details remain secure. You can access you account information at any time to edit any of your account details.
Each time you return to this site, remember to sign in using your email and password.